Frequently Asked Questions

FAQs Regarding Online Pre-Paid Recharge:

We have answered several questions that our site visitors asked, If your question is not answered here, please email your question to us at   care@anytimerecharge.com and we will help you there, or you can also use our Contact Us form to ask a question.

1. What are the benefits of online recharge to the users?

- By this online recharge service you can recharge your mobiles with the convenience of access from your desktop, 24/7/365 days, Any Time Recharge we provide, We support all major service providers, any denomination & any circle in India. You can also Recharge while roaming anywhere in the world. Smart way of getting recharge, without rushing to any retail shops in-order to recharge your prepaid mobiles.

2. What are the major requirements to use this service?

- The main requirements are: The customer should register with AnyTimeRecharge.com, The user should hold a credit card or debit card or cash card or a net-banking facility. A valid Indian mobile number.

3. What is e-recharge or e-top up?

- The e-recharge or e-top up is known as the electronic recharge or the electronic top-up, using this mechanism the recharge will be done without the need of a traditional pin or a scratch card.

4. Is there any sign-up required in-order to use this service?

- Sign-up is required in-order to use our services, but make sure that the information that you entered in the sign-up form should match on the payment page in-order to get the recharge successfully.

5. Whom should I contact in case of any payment and transaction related problems arises?

- In case of any payment and transaction related problems arises, please contact our payments and transactions customer care specialist Miss. Niharika at   care@anytimerecharge.com and she will help you there.

6. Is it safe to do Online transaction using my credit card?

- AnyTimeRecharge.com is a secured site, as we use security standard SSL (Secure socket Layer) to encrypt your information between your computer and our website. Many Internet based transactions are secured every day by this SSL technology, In our site we use VeriSign Security in our payment gateway. Therefore, buying online recharge from AnyTimeRecharge.com is completely safe.

7. When can i get my money back in case any errors occurred while processing?

- The Refund will be made to your account within 7 working days only in cases where the payment gateway provider has already debited your account but the recharge has not been done.

8. How much time will it takes to get a recharge for my mobile after the complete process?

- It takes 2-3 minutes approximately to get the recharge successfully. after the complete process.

9. How can I change my profile information?

- First log-in and then click on the "Edit profile" button, By this you will be able to change your account information.

10. I forgot my password, how to get it back?

- If you forgot your password, then just click on "Forgot Password" button on the home page and there enter your information, after a few seconds you will receive your password to your mail.

11. What kind of credit or debit cards do you accept?

- We accept all major Credit cards, Debit cards, Cash cards & Net-banking(online fund transfer process).

12. Will i get any confirmation message for the recharge?

- Recharge Confirmation: You will get the recharge instantly, after successful payment. All the details of your recharge and the service receipt of the recharge will be sent through the mail.

13. How to pay my post-paid bill online?

- Its very simple than a pre-paid recharge, in post-paid you need to enter all your information, after this you will be redirected to the payment page, after the payment successful, your post-paid bill will cleared in minutes.

14. Why you will charge extra charges for mobile recharge?

- We will collect an extra charges as our payment gateway service provider will charge 4.21% per every transaction, in-order to over come this we will charge an extra amount.